DNC Add Via Skill

Adds a phone number to the DNC group through the ACD skillClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge that is associated to and contributing to the group.

Supported Script Types

Phone

Properties

Property Details
Skill Allows you to define an ACD skill. If the value is set to Default, the script uses the default skill assigned to the associated point of contact.
PhoneNumber The specific phone number you want to use.
AgentNo Specifies the agent ID that initiated the action. No entry in this property means the system will use 0 as the agent number. To set this property to the agent of the current contact, use {global:__AgentID}.
ExpirationDate Date of expiration for the group. The expiration applies only to this group. No entry in this field means the group never expires. You can enter only the current date or a future date.

Branches

Branch Details
Default Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined.
Error Path taken when the action fails to execute properly.

Tips & Tricks

  • Use the _err variable to access the message in the event that an error occurs.
  • If you want to add a global DNC number, use DNC Add Via Group.
  • The default value in the SkillClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge Property depends on the selection you have in CXone. Change the default value by opening the Personal Connection skill, clicking the Do Not Call tab, and then modifying the Default Contributing DNC Group section.
  • Assign the skill in CXone by clicking Manage and selecting DNC. You can open any group and assign skills to the group.

Phone Script Example Using DNC Add Via Skill

In this script example, Begin triggers the script, and DNC Lookup checks to see if a phone number is included in the DNC list assigned to the skillClosed Used to automate delivery of interactions based on agent skills, abilities, and knowledge. If the number is not on a DNC list, then a menu provides options for the user. They can click 1 to request an agent, or they can click 2 to be added to the DNC list that is assigned to the skill. A message will then play, telling them they have been added to the list and will not be contacted again.

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