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Adds a phone number to the DNC group, which a |
Supported Script Types
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| Phone |
Properties
| Property | Details |
|---|---|
| Group |
The group to which the phone number will be added. The default for this property is the default group for the |
| PhoneNumber | The specific phone number you want to use. |
| AgentNo | Specifies the agent ID that initiated the action. No entry in this property means the system will use 0 as the agent number. To set this property to the agent of the current contact, use {global:__AgentID}. |
| ExporationDate | Date of expiration for the group. The expiration applies only to this group. No entry in this field means the group never expires. You can enter only the current date or a future date. |
Branches
| Branch | Details |
|---|---|
| Default | Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined. |
| Error | Path taken when the action fails to execute properly. |
Tips & Tricks
- DNC Add Via Group uses the contributing group for inbound and manual outbound skills
Used to automate delivery of interactions based on agent skills, abilities, and knowledge. - For more information on assigning the default DNC group, see Setting the Default Do Not Call Group.
- A group may contain multiple skills. When you apply a number to a group, that number will be applied to every Do Not Call list assigned to those skills.
Phone Script Example Using DNC Add Via Group
In this script example, DNC Lookup checks a number to see if it is in a do not call list. If the number is not in a list, then a Menu action offers two options. The contact can click 1 to request an agent, or 2 to be added to a do not call group. When a phone number is added to a group, it is also added to all of the do not call lists assigned to the skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge that are assigned to the group.
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