Related Products or Features: Business Intelligence (BI) Reports
Required Role Permissions:Report Viewer, List of Unavailable Codes Report
Required Employee Settings: Can View BI Reports
The List of Unavailable Codes report is a filterable. in-depth view of all unavailable codes, both default and custom, for your contact center. When you select a row in the report table, the Historical Data table populates with information about the selected entity. Each row in the Historical Data table displays the entity's details before a modification was made.
This report is an advanced business intelligence (BI) report. For information about general actions you can perform in BI reports, like exporting, grouping data, or drilling down, check out Actions for Prebuilt BI Reports.
You can access this report from
You can filter inside of the report, but only within the original parameters you defined when you ran the report. For example, if you defined the report date range as July-August, you can only filter inside of the report within those two months.
Columns
The List of Unavailable Codes report displays a table with all unavailable codes which meet the filter criteria. The table includes the following information for each unavailable code:
|
Attribute |
Description |
|---|---|
| ID | The unique ID assigned to each unavailable code. |
| Name | The name of the unavailable code. |
|
Status |
Whether the unavailable code is set to active or inactive. |
|
ACW? |
Whether the unavailable code can be used with ACW or not. The field format is either True or False. |
| Created by ID | The ID of the user who created the unavailable code. |
| Created by First Name | The first name of the user who created the unavailable code. |
| Created by Last Name | The last name of the user who created the unavailable code. |
| Created Datetime | The date and time the unavailable code was created. |
| Modified by ID | The ID of the user who last modified the unavailable code. |
| Modified by First Name | The first name of the user who last modified the unavailable code. |
| Modified by Last Name | The last name of the user who last modified the unavailable code. |
| Modified Datetime | The date and time the unavailable code was last modified. |
You can filter by ACW or status to refine the information displayed on this page.