Related Products or Features: Business Intelligence (BI) Reports
Required Role Permissions:Report Viewer, List of Teams Report
Required Employee Settings: Can View BI Reports
The List of Teams report is a filterable, in-depth view of all created teams in your contact center. When you select a row in the report table, the Historical Data table populates with information about the selected entity. Each row in the Historical Data table displays the entity's details before a modification was made.
This report is an advanced business intelligence (BI) report. For information about general actions you can perform in BI reports, like exporting, grouping data, or drilling down, check out Actions for Prebuilt BI Reports.
You can access this report from
You can filter inside of the report, but only within the original parameters you defined when you ran the report. For example, if you defined the report date range as July-August, you can only filter inside of the report within those two months.
Columns
The List of Teams report displays a table with all teams which meet the filter criteria. The table includes the following information for each team:
|
Attribute |
Description |
|---|---|
| Team ID | The unique ID assigned to the team. |
| Team Name | The name of the team. |
|
Team Description |
Optional field for adding details about the team. |
|
Team Status |
Whether the team is set to active or inactive. |
|
WFM Enabled? |
Whether the team has WFM enabled. The field format is either TRUE or FALSE. |
| Created by ID | The ID of the user who created the team's account. |
| Created by First Name | The first name of the user who created the team's account. |
| Created by Last Name | The last name of the user who created the team's account. |
| Created Datetime | The date and time the team's account was created. |
| Modified by ID | The ID of the user who last modified the team's account. |
| Modified by First Name | The first name of the user who last modified the team's account. |
| Modified by Last Name | The last name of the user who last modified the team's account. |
| Modified Datetime | The date and time the team's account was last modified. |
You can filter by team status and WFM Enabled to refine the information displayed on this page.