Introduction to the Updated Audit Reports

The Activity Audit and Change Audit reports are updating to use the new business intelligence (BI) model. This transition into BI reports opens new functionality and features for you. The following sections highlight the new features for these two audit reports; Actions for Prebuilt BI Reports covers general information about the features that BI reports offer.

These two reports allow you to view general activities across your CXone system. For example, you could view all of the user name changes that occurred during a specific time period. You could also track file state changes, such as a file moving from active storage to long-term storage. The Activity Audit report displays a breakdown of actions performed in different CXone applications, such as logins and logouts. The Change Audit Report displays the details of changes made to CXone existing entities or values, for example, if you change an account's username.

Report Updates

The following changes impact both audit reports:

• The first time that you open the report as a BI report, a Prompt box appears. In this box, you must enter the initial report parameters that you want to display. If you want to change your Prompt selections, you can click Re-Prompt in the report header bar.
  Learn more about fields in this step

  Field	Details
  Time Period	Identifies the date range for which you want to display data. The default range is Last 30 Days.
  Employee	Allows you to select which personnel for whom you want to display data.
  Application	Allows you to select which CXone products you want to audit - for which CXone products you want to view changes or activity. If you do not make any selections in this field, the report will accumulate data from all of your CXone applications according to your selected employee and time selections.

• If you want to filter the data on a more granular level, you can use the filter bar or the filter button. Both contain many of the same elements, but the filter button expands a window in which you can search for specific elements, such as an individual user or team.
  View image

  Click the filter icon in the top-right corner to open the filter window:

  
  Learn more about the filter bar:

  

  Field	Details
  Application	Allows you to select which CXone products you want to audit - for which CXone products you want to view changes or activity. If you do not make any selections in this field, the report will accumulate data from all of your CXone applications according to your selected employee and time selections. This filter correlates with the Application filter in the Prompt. The Prompt filter is the default application parameter, but you can change the applications filter in this drop-down.
  Entity	The thing that experienced a change or activity event, such as a user account receiving a name change, or a role's permissions changing.
  Activity	This filter item is only available in the Activity Audi report. The type of change or event that occurred. For example, a username update, a new role being created, or logins and logouts.
  Attribute	This filter item is only available in the Change Audit report. The aspect or feature of the entity that was changed. For example, if an entry displays a user's name change, Name is the attribute of the user that was changed.
  Columns	The report columns that you want to display in the report table. Both report sections below provide descriptions of their respective columns.

• To export all report data, click Share in the top-right corner and select your desired export format. You can export the report as a spreadsheet or PDF.
• You can interact with the report table by right-clicking on elements inside the report. You can copy report data or alter the display of the selected data. Additionally, you can select Show Data to open a window that displays all report data associated with the cell that you right-clicked. For example, if you right-clicked User in the Entity column, the window would display all report entries with an Entity of User.
• If you added either of the existing audit reports as a favorite, you must add the updated versions as a favorite, as well.

Activity Audit Report Columns

Field	Details
Event Time (UTC)	The date and UTC time at which the event happened. The times displayed here are not affected by your chosen time zone or the entity's time zone. Rather, the time displayed here is when the event happened according to UTC + 0. For example, your tenant's time zone is UTC +2 and you looked at a user's login whose time zone is UTC  +1. If the Event Time displays 7:00 AM, then the event occurred at 8:00 AM for the user and 9:00 AM according to your tenant.
Event ID	The unique ID that CXone assigns to the specific event.
Triggered By	The CXone component that initiated a change or an event.
Entity	The thing that experienced a change or activity event, such as a user account receiving a name change, or a role's permissions changing.
Instance	The unique ID associated with the Entity. For example, if the entity is a user, the Instance would be the user's GUID.
Activity	The type of event that occurred. For example, a username update, a new role being created, or logins and logouts.
Outcome	Whether or not the activity completed or not. Displays either SUCCESS or FAILURE.
Application	The CXone application in which the activity occurred.
Comments	Any notes associated with the event.

Change Audit Report Columns

Field	Details
Modified Time (UTC)	The date and UTC time at which the change happened. The times displayed here are not affected by your chosen time zone or the entity's time zone. Rather, the time displayed here is when the event happened according to UTC + 0. For example, your tenant's time zone is UTC +2 and you looked at a user's login whose time zone is UTC  +1. If the Event Time displays 7:00 AM, then the event occurred at 8:00 AM for the user and 9:00 AM according to your tenant.
Entity	The thing that experienced a change, such as a user account receiving a name change, or a role's permissions changing.
Attribute	The aspect or feature of the entity that was changed. For example, if an entry displays a user's name change, Name is the attribute of the user that was changed.
Previous Value	The Attribute value before the change occurred.
Changed Value	The resulting Attribute value after the change occurred.
Triggered By	The CXone component that initiated a change or an event.
Instance	The unique ID associated with the Entity. For example, if the entity is a user, the Instance would be the user's GUID.
Comments	Any notes associated with the change.