These prebuilt reports for CXone enable you to review information related to general activity and processes for multiple applications. This includes user changes and activities. You can also track file state changes, such as a file moving from active to long-term storage.
If you are participating in the controlled release (CR) for these audit reports, you can view information for upcoming changes here.
Keep in mind, the data for the reports is refreshed every 1-2 hours.
Activity Audit Report
The Activity Audit report displays a breakdown of actions performed in different CXone applications. It also tracks user activities, such as logins and logouts. You can filter the results based on specific applications or entities.
View activity audit report selections:
|
Application |
Entity |
Activity |
|---|---|---|
| CXone Player | Chat | Playback |
| CXone Player | Chat with screen recording | Playback |
| CXone Player | Chat, Email | Playback |
| CXone Player | Playback | |
| CXone Player | Email with screen recording | Playback |
| CXone Player | Interaction Data ([ALL]) | Playback |
| CXone Player | Interaction Data (VOICE_Only) | Playback |
| CXone Player | Playback unavailable | Playback |
| CXone Player | Screen Recording | Playback |
| CXone Player | Voice and screen recording | Download Media File, playback |
| CXone Player | Voice and screen recording, chat with screen recording | Playback |
| CXone Player | Voice and screen recording, Chat, Email | Playback |
| CXone Player | Voice and screen recording, Chat, Email | Playback |
| CXone Player | Voice and screen recording, Email | Playback |
| CXone Player | Voice recording | Download Media File, Playback |
| CXone Player | Voice recording | Playback |
| CXone Player | Voice recording, Chat | Playback |
| CXone Player | Voice recording, Chat with screen recording | Playback |
| CXone Player | Voice recording, Chat, Email | Playback |
| CXone Player | Voice recording, Email | Playback |
| CXone Screen Monitor | Real-time Screen Monitoring | Start screen monitoring |
| User Management | Bulk Upload Download Entity, | Download User-Team; upload User-Team, download user-Skills, upload Team, upload User, download Team, upload user-skills, download User |
| User Management | Authentication User | None |
| User Management | Team | Create team or update team |
| User Management | Login Authenticator | Update or create login authenticator |
| User Management | Access Key | Delete, validate, update, create access key |
| User Management | Group Auditable | None |
| User Management | Role | Create, update, edit a role |
| User Management | User | Change password, import users, login, update user, create user, logout |
| User Management | Group | Delete, Create, and/or update group |
| Recording Policies | Recording Policy | Edit existing policy, create new policy |
| Recording Policies | Do not record policy | Edit existing policy, create new policy |
| Recording Policies | Recording Settings | Edit Setting |
| Data Extraction APIs | Recording-interaction-metadata | Extract data requested |
| Data Extraction APIs | QM-workflows | Extra data requested |
| Recording Business Data | Business data | Business data created, updated |
| Search | Search | Search query, share query, share interaction, delete recordings |
| Storage | SEA Credentials | Generate SEA Credentials |
| Storage | Advanced Life Cycle Rule | CreateAdvLifeCycleRule, PutAdvLifeCycleRule |
| Quality Management (QM) | Quality Plan | Edited, Created, Expired, Deactivated, Deleted, Activated |
| Quality Management (QM) | Evaluation Form | Created, Activated, Edited, Deactivated, Deleted, Renamed, Saved as a Draft |
| Workforce Management (WFM) | Employee Allotment | Carried Over |
If you're looking for changes made to existing values/entities, see Change Audit Report.
To generate an Activity Audit Report:
- Click the app selector
and select Reporting. -
Click Prebuilt Reports.
-
Select the Activity Audit Report from the list.
-
In the Activity Audit Report window, define a time frame. The report will run on data for the selected time frame.
-
(Optional) Select one or more applications to filter the data. The report displays data relevant only to the applications you select.
-
Click Run Report.
The results appear in a grid.
You can add or remove columns from the grid using the Column Filtering icon on the right.
The results are searchable.
-
If you want to export the report data to a CSV/Excel file, click Settings
at the top right and select the export option you want.The report will be exported and downloaded to your computer.
Change Audit Report
The Change Audit Report displays the details of changes made to CXone existing entities or values. You can filter the results based on specific applications.
To generate a Change Audit Report:
- Click the app selector and select Reporting.
-
Click Prebuilt Reports.
-
Select the Change Audit Report from the list.
-
In the Change Audit Report window, define a time frame. The report will run on data for the selected time frame.
-
(Optional) Select one or more applications to filter the data. The report displays data relevant only to the applications you select.
-
Click Run Report.
The results appear in a grid.
You can add or remove columns from the grid using the Column Filtering icon on the right.
The results are searchable; you can search for specific attributes in the Attribute column.
-
If you want to export the report data to a CSV/Excel file, click Settings
at the top right and select the export option you want.The report will be exported and downloaded to your computer.