List of Agent Skills 2 Data Download Report

Required role: Admin

The List of Agent Skills 2 data download report displays a list of agents and their skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge, including the proficiency of the agent in each skill. It differs from the List of Agent Skills Data Download Report because it includes the agent name in addition to the ID.

Select Report Option

See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.

Agent_no	The unique, system-generated ID of the agent.
Agent_Name	The name of the agent as displayed in the agent's NICE CXone user profile.
Skill_Name	The name of the skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge to which the agent belongs.
Skill_No	The unique, system-generated ID of the skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge to which the agent belongs.
Proficiency	An integer that indicates the level of proficiency the agent has in the skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. It is an integer between 1 (highest) and 20 (lowest).