List of Agent Skills Data Download Report

Required role: Admin

The List of Agent Skills data download report returns a list of all agents you can view and the skills assigned to them. You can view the agent ID, skill ID, and proficiency level of the agent.

Select Report Option

See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.

Columns

Agent_No	The unique, system-generated ID of the agent.
Skill_No	The unique, system-generated ID of the skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge to which the agent belongs.
Proficiency	An integer that indicates the level of proficiency the agent has in the skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. It is an integer between 1 (highest) and 20 (lowest).