Sipgetheader

Allows scripts, along with Sipputheader, to interact with remote SIPClosed Protocol used for signaling and controlling multimedia communication sessions such as voice and video calls. carriers via SIP headers.

This action only affects headers used with a Placecall action. If you need to affect headers for a blind transfer, use the SIPXFERPUTHD action.

A setting must be enabled on the SIP trunk groups within the CXone platform to allow for headers to be accepted. Contact your service representative to enable the setting.

Supported Script Types

Phone

Similar Action

The SIPXFERPUTHD action is similar to Sipputheader, but is for use when doing blind transfers.

Properties

Property Details
HeaderName

The name of the header. Must include at least one character. Can include any characters, though only printable ASCII characters can match a SIPClosed Protocol used for signaling and controlling multimedia communication sessions such as voice and video calls. header name.

HeaderValue

The value of the header. Must include at least one character.

Branches

Branch Details

Default

Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined.
OnError Path taken when the action fails to execute properly.

Tips & Tricks