Sendsipinfo

Sends custom messages between scripts or to other SIP Protocol used for signaling and controlling multimedia communication sessions such as voice and video calls. compliant systems.

Supported Script Types

Phone

Properties

Property	Details
BodyText	Allows you to enter a string expression that serves as the SIP message sent as a result of this action. This message can include variables to pass third-party metadata, or to pass information collected by one script to another.

Branches

Branch	Details
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined.

Tips & Tricks

• Sendsipinfo can be used much like the Signal action, but can also pass variables in open text to another script.
• This action allows arbitrary text body to be sent over a SIP Protocol used for signaling and controlling multimedia communication sessions such as voice and video calls. Info Message (SIP INFO METHOD sip messaging protocol).
• This action is primarily intended for third-party integration (carriers and SIP services), but it can also be used between CXone scripts to pass data between call scripts.
• If remote call is also a CXone script, the OnInfo branch of an Interrupt action will be taken. If the BodyText is provided in name=value format, these will automatically become script variables on the receiving side.

  • For example, if you have CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. data in a script already and need it in a different script for auto payment, you could pass:

    • LastName = Doe

    • Firstname = John

• The other half of this action is the Interrupt action. The Interrupt action has a new branch named, OnInfo.