Onpageopen

Transitions an agent through a series of screens/popups depending on how a contact responds to specific questions.

Supported Script Types

Properties

Branch	Details
SkillNameVar	The name of the variable to receive the name of the current ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. Default: SKLNAME
AgentFirstName	The name of the variable to receive the first name of the agent who answered the contact. Default: FIRST
AgentLastName	The name of the variable to receive the last name of the agent who answered the contact. Default: LAST
AgentID	The variable to receive the Agent ID of the agent who answered the contact. Default: AGENTID

Branches

Branch	Details
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined.

Tips & Tricks

• Invoking Agent Scripting cuts down on training, improves call handling, and gives the contact center more control in the way calls are being handled.
• Be sure to use a Pageclose action to conclude a sequence of Page actions. Not closing out a Page may result in "stuck" contacts as an agent may be able to click Next within the popped page even after the interaction is finished.