|
Closes the script that pops for an agent as described in Page. |
Supported Script Types
Properties
None
Branches
| Branch | Details |
|---|---|
|
Default |
Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined. |
Tips & Tricks
- Invoking Agent Scripting will cut down on training, improve call handling, and the contact center will have more control in the way calls are being handled.
- The system can be configured to display screens and popups so that agents can be directed to the next steps needed while they are on the phone with the contact.
- The agent is transitioned through a series of pages depending on how the contact responds to certain questions. The Pageclose action closes out the final page.
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When a script launches a Page action, the context of the script moves to a temporary location. If the page calls for storing any information in variables, those variables only become available to CXone after the Pageclose action. For example, you might use a Page action to pop up a form for your contact to complete. The contact's answers are stored in the temporary location as they are entered, and become available for further script or agent action after Pageclose .