Prebuilt business intelligence (BI) reports for WFM enable you to review data related to CXone Workforce Management and employee scheduling.
The data for these reports is refreshed every hour.
See each report for the permissions you need enabled to use it. Access the reports from Reporting > Prebuilt Reports > General.
For information about general actions you can perform in BI reports, like exporting, grouping data, or drilling down, check out Actions for Prebuilt BI Reports.
|
Report |
Description |
Report Type |
|---|---|---|
| Adherence | Displays agent schedule adherence metrics and root cause analysis | Agent |
| Time Utilization | View trends and time usage of the different activities in agent schedules | Agent |