The purpose of the Outbound Disposition Report is to display the aggregate count of each outcome selected for each disposition
Result that the agent or system assigns to the contact when the interaction ends. type.
Use the Outbound Disposition Report to view dispositions by type for selected Used to automate delivery of interactions based on agent skills, abilities, and knowledge.
Outbound Disposition is one of the Personal Connection Outbound reports available from the Outbound Report Store.
Columns
| Column | Description |
|---|---|
| Type | The classification of the disposition Result that the agent or system assigns to the contact when the interaction ends.. |
| Outcome | The outcome of the disposition (usually the disposition name). |
| Count | The total number of outcomes for the selected disposition. |