Use the DNC Activity Report to display the source of Do Not Call (DNC) record requests so that the user can ensure the requests are valid. The report shows the records in the DNC lists and not the lists themselves.
Agentless
Contacts made without a live agent for tasks such as one-way delivery of information or messages.. Productivity is one of the Personal Connection Outbound reports available from the Outbound Report Store.
Columns
| Column | Description |
|---|---|
| CreatedDate | Date and time when the DNC request was made |
| Created By | User ID of the person who made the original request (can be either the agent who chose the DNC disposition Result that the agent or system assigns to the contact when the interaction ends. or the user who uploaded the DNC list). |
| Creating Agent | The name of the agent who made the original request. |
| Expires | Date and time that the DNC request expires so that the number can be called again. |
| Phone | Phone number of the DNC request. |
| DNC Group Name | The do not call group to which the record is assigned. |
| Skill Name | Name of the Used to automate delivery of interactions based on agent skills, abilities, and knowledge applied to the DNC list. |
| Source | The method in which the DNC request was made; e.g., list upload or DNC disposition Result that the agent or system assigns to the contact when the interaction ends.. |
| Contact ID | The contact ID A unique numerical identifier assigned to each contact. of the last modification |
| DNC List ID | The unique identifier the of do not call list of the last modification |
| Modified By | User ID of the person who uploaded the file with updates. |
| Modified Date | Date and time the original DNC request was modified. |
| Modifying Agent | The name of the agent who modified the record. |