Attempt Detail Report

Use the Attempt Detail Report to view detailed information for each attempted outbound call.

Attempt Detail is one of the Personal Connection Outbound reports available from the Outbound Report Store.

Columns

Column	Description
Date of Call	Date and time the phone call occurred.
Destination Description	The name of the phone field associated with the contact number dialed. See Create Custom Fields for instructions for creating a phone field.
Destination Value	The destination (phone number or email address) the attempt was made to.
Contact ID	Internal reference ID for each interaction with the customer. There can be multiple contact IDs A unique numerical identifier assigned to each contact. in a single conversation based on transfers and other interactions.
External ID	Customer's unique identifier for the call record.
Prospective Contact ID	Internal ID that is assigned upon upload; used internally only and may be removed from the report in the future.
Agent ID	Agent logon ID.
Agent Name	Agent name.
Caller ID	Caller ID that was populated to the network – could be assigned at a tenant High-level organizational grouping used to manage technical support, billing, and global settings for your CXone environment, ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge, or record.
System Outcome	Numeric outcome value that the system assigned.
System Description	Description for the outcome that the system assigned.
Agent Outcome	Numeric outcome value that the agent assigned.
Outcome Description	Description for the outcome that the agent assigned.
Category	Outcomes are assigned to a category. For example: agent outcomes are assigned to positive, negative, other or agent retry categories when defined.
Answering Machine Defined Experience	The answering machine experience, if any, that occurred during this attempt. See Create Attempt-Based Answering Machine Detection (AMD) Outcomes.
Answering Machine Wave File	If the dialer played a pre-recorded message on the contact's answering machine, this cell displays the name of the WAV File format used to store audio bitstreams such as call recordings. file containing the message.
Amount	Amount related to a positive outcome.
Call Duration	Call duration from presentation to the pacing engine through disconnect.
Skill ID	Numeric value for the assigned skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.
Skill Name	Description for the assigned skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.
Priority	Priority Skill-based designation of the importance of contacts that determines delivery order. Record (Yes or No) as driven from Proactive XS.
Delivered Confirmation Req.	Is a confirmation experience required? This includes callbacks Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue., since Personal Connection delivers callbacks as confirmation required.
Delivered Compliance Record	Is a compliance experience required?
Delivery Type	Dialing method; for example, preview, predictive, agentless Contacts made without a live agent for tasks such as one-way delivery of information or messages...
Caller ID Used	The phone number displayed for your organization when the dialer attempted to call the contact. See Change the Caller ID by Record for instructions for changing the caller ID the contact sees when you contact her.
Delivered as Callback	Whether or not the attempt was a requested callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue..
Delivered Agent Specific	If the attempt was a callback, indicates whether the callback requested a specific agent or not.
Destination Type	Indicates the destination type (Phone, SMS).
Original Target Agent ID	The ID of the agent an interaction was originally delivered to.