Admin

The Admin application helps you to create and manage your employees easily.

Using Admin, you can:

• Set employee's availability preferences to schedule an employee's work shifts.

• Organize employees into scheduling units. See Scheduling Units.

• Define WEM skills relevant to the business, and associate the employees with those skills. See WEM Skills.

• Create groups to combine employees into logical units. See Groups.

• Invite employees to activate their accounts in your organization.

• Upload and download records such as of employees, teams, team assignments, and skill assignment. See Bulk Upload Records.

• Manage your recordings. See CXone Recording.

• Define the interactions to record. See Recording Policies.

• Enrich your interaction metadata using custom fields. See Business Data.