Interaction Analytics Permissions

You must have appropriate permissions to see the navigation for the Roles & Permissions feature. If your organization isn't configured for the CXone Interaction Analytics application, you won't see these permissions.

For more information, see Roles.

User Settings

Product/Feature

Available Permissions

Analytics Access

View — Users can log in to the application, view pre-configured datasets and their workspaces, configure workspace widgets, and drill down to interactions and transcripts. Edit — Includes all functionality from the View permission. Users can also create and edit datasets; create, edit, and delete dataset workspaces; view dataset categories and rules; and manage the company profile. Admin — Includes all functionality from the Edit permission. Users can also create, edit, and delete workspace and category templates; set up categories and category rules; apply transcript corrections, and manage text-based routing.

Interaction Analytics Dashboard Widgets

Controls user access to Frustration widget which can be viewed in the Dashboard application. You must also have Dashboard permissions to see or edit this widget.

Product/Feature	Available Permissions
Frustration	On, Off

Transcript Upload Access

 

Product/Feature	Available Permissions
Transcript Upload	On, Off

AutoDiscovery

Allows the user to access and use AutoDiscovery to quickly identify areas for further investigation.

Product/Feature	Available Permissions
AutoDiscovery Access	On, Off

Enlighten Metrics

Allows the user to view Enlighten metrics in filters and widgets. This feature requires Interaction Analytics Premium and one or more Enlighten use cases.

Product/Feature	Available Permissions
Enlighten Metrics Access	On, Off