Users with the Interaction Analytics Edit permission have privileges that let them manage datasets for user who analyze the data. These tasks are discussed in this section and include:
- Create and manage datasets
Set of parsed interaction transcripts that spans a specific period of time and match your specified filter criteria. - Create, modify, and delete the workspaces Named view of one or more widgets. attached to a dataset.
- View categories Data groups that Interaction Analytics uses for parsed call transcript data. They make it easier to find trends. and category rules associated with a dataset.
- Configure the company profile Page in Interaction Analytics where you can create custom entities..
These users also can perform the tasks associated with the View permission and described in the Data Analysis section:
- View configured datasets in various workspaces.
- Drill down into the widget Graphical representation of data that meets specified filter criteria. data.
- Filter the data to answer specific questions about the contact center.