Additional Workforce Intelligence Tasks

Accept or Deny Pending WFI Rule Actions

1. Click the app selector and select Workforce Intelligence.

2. Click Pending Rule Actions.

3. Click anywhere in the row containing the action you want to accept. A review form opens displaying information about the pending action (see preceding image). To close a section, click the up arrow. To re-open the section, click the down arrow.

4. If you want to, enter comments in the Review Comment field about why you are approving or denying the action. You can enter up to 150 characters.
5. Click Accept or Deny. If you approve the actions, they occur immediately.

Configure Notification Settings

1. Click the app selector and select Workforce Intelligence.

2. Click Notification Settings.

3. Click Edit.

4. Configure the Activity, Email, Frequency, and Starting At __:__ fields.

   Learn more about fields in this step

   Field	Details
   Activity	Specify which of these events trigger a notification: Automatic Rule Checks — Occurs when an agent meets an automatic rule’s conditions and triggers the configured action. Pending Rule Actions — Occurs when an agent meets the conditions of a non-automatic rule and the action requires review and approval. Modified Rules — Occurs when a user modifies a rule. Modified Settings — Occurs when a user modifies any fields on the Notification Settings page. eLearning/Coaching Assignments — This activity does not apply in NICE CXone.This item is not currently available.
   Email	Specify up to 3 email addresses, separated by commas, for WFI to email notifications for events you configured in the Activity field. You can't set up different email addresses for different events. Email addresses receive notifications triggered by every configured activity.
   Frequency	Specify from the following how frequently the recipients receive notification emails: Immediate — Sends individual notifications as the events occur. Every __ Hour(s) — Sends accumulated notifications in a single email after a specified hourly interval, such as every 3 hours.
   Starting At	Specify the date and time when these settings become effective. This setting is disabled when you select Immediate for Frequency.

5. Click Done.

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