Writefile

Writes custom data to a file, which is then written to the CXone file server and becomes available for later use.

An excessive load is placed on your system when these conditions are met: 

  • Your tenant has more than ~15 concurrent calls.
  • The scripts that are running contain file-related actions, such as Writefile, Readfile, and Fileexist.

This results in throttling. Your tenant will experience latency with script execution and other functions, including contact handling and state changes, until the backlog of processes completes.

Supported Script Types

Properties

Property Details
FileName The name of the new file.
OutputText The data to write to the file.
Append A drop down list to select either:
  • True — adds the new output text to the end of the file.
  • False — erases any previous file with the same name before writing.

Branches

Branch Details

Default

Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined.
OnError Path taken when the action fails to execute properly.

Tips & Tricks

  • This action should not be used to write large amounts of data (large files) or in very high volume call centers. For example, don't use this action if you have large numbers of contacts writing to the same file.

  • If you need to write large amounts of data, consider using a database instead. Large files can take long amounts of time and have the potential to time-out.