Update Skill

Synchronizes the ACD skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge data with the skills fields in CXone, and to start and stop skills.

Supported Script Types

Properties

Property	Details
SecurityUser	The user whose security profile will be used to perform the action.
SkillData	The desired ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge data to change.

Branches

Branch	Details
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined.
OnSuccess	Path taken if the action completes without errors, and any API calls or data return were successful.
OnInvalidSecurityUser	Path contact will take when an invalid security user is used.
OnError	Path taken when the action fails to execute properly.

Tips & Tricks

• Update Skill is for use with Proactive XS only.

Phone Script Example Using Update Skill

In this sample script, you get skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge information for a specific skill, and then you use the snippet to change data for that skill and save it into a new dynamic object. You can then set your security user and pass the new dynamic object with the updated skills data into Update Skill. Depending on the path, you'll be able to tell whether or not the skill successfully updated or not.

Click here to view the Snippet Properties.

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