TTSVOICE

Content on this page is for a product or feature in controlled release (CR). If you are not part of the CR group and would like more information, contact your CXone Account Representative.

Adds text-to-speech (TTS) capabilities to the script.

This action is part of CXone Cloud TTS Service.

Supported Script Types

Phone

Properties

Property Details
vendor

The name of the TTS provider this action uses. This property populates automatically when you select the voice you want the provider to use.

If you haven't added a provider account yet, do so now.

voicename

The name of the TTS voice you want this action to use. This property populates automatically when you select a voice from the Cloud Text to Speech page.

Branches

Branch Details
Default Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined.

Add a TTS Provider

You can assign one provider to multiple TTSVOICE actions in the same script, or in different scripts. Each action can use a different voice,

  1. Double-click the TTSVOICE action to open the Cloud Text-to-Speech page.

  2. Click Add New TTS.

    The Add Text to Speech Config page, where you can add a new TTS provider.
  3. Enter a name for this provider in the Text to Speech Config Name field. This is the name that goes in the vendor property for the TTSVOICE action when you want to use this provider.
  4. Click the Text to Speech Config Provider that you're using.
  5. Click Next.

  6. Complete the Configuration page with the information required to authenticate your account with the TTS provider you chose. This information is different for each provider.

    Provider Required Information
    AWS Polly TTS

    Access Key—Enter your AWS Polly access key.

    Secret Key—Enter the secret key for your AWS Polly account.

    Region—Enter the region for your AWS Polly. For example, us-east-2.

    Google TTS Base64 Service Account—Enter the ID for your service account in base 64 format. The description under this field on the Configuration page includes a link to a converter you can use to convert your ID to base 64.

    IBM Watson TTS

    API Key—Enter the API key for your IBM Watson account.

    Version—Enter the version of IBM Watson you're using.

    Service URL—Enter the URL your IBM Watson service. This URL is based on the location of your IBM Watson service. For example, https://api.us-south.text-to-speech.watson.cloud.ibm.com.
  7. Click Add.

Choose a TTS Voice

  1. Double-click the TTSVOICE action to open the Cloud Text-to-Speech page.
  2. Click to select a TTS provider from the list on the left side of the page.

  3. Scroll through the list of voices and select the language and voice that you want this action to use.

    The Select a Voice page, where you can choose a voice from the ones the selected provider offers.
  4. Test the selected voice by entering text in the Text to Speak field and clicking the speaker icon next to the voice you're testing.
  5. When you are satisfied with the voice you've chosen, click OK to save your selection to the action's properties.