Textmsg

Sends a message to a chat contact, the live agent, or both. This action does not handle SMS text messages (such as from phone to phone), and cannot be used with phone scripts.

Supported Script Types

Chat

Properties

Property Details
Target Displays a drop-down list of possible recipients for the message generated by this action. Choose from one of the following:
  • Caller from System — A system-generated message is sent to the chat contact only. The contact sees that the system originated the message. This option would be appropriate for a message such as, "An agent will be with you shortly."
  • Agent from System — A system-generated message is sent to the agent only. The agent sees that the system originated the message.
  • Both from System — A system-generated message is sent to both the agent and the chat contact. Both parties see that the system originated the message.
  • Caller from Agent — An agent-generated message is sent to the chat contact only. Both parties see that the system originated the message.
  • Both from Agent — An agent-generated message is sent to both the agent and the chat contact. The contact sees that the agent originated the message.
Text

Allows you to type a text string for the message.

Branches

Branch Details

Default

Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined.

Tips & Tricks

  • Use Textmsg to send any plain text to either of the participants in a chat session.