Setlabel

Changes the labels seen in the chat and phone interfaces of the agent application.

Supported Script Types


Chat	Phone

Property	Details
Party	The party for whom this label will be used. Select Caller, Agent, or System from the drop-down. For the phone type, the Party must be set to Agent.
Label	The value that will be used as the label. Enter plain text without quotation marks. This field supports curly brace variables. If empty, the default label is Contact.

Branch	Details
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined.

The Setlabel can use a variable, such as the customer's name. This could be very useful if you are doing a ‘database-dip’ or using a CRM Third-party systems that manage such things as contacts, sales information, support details, and case histories. to look up customer information based on the ANI (automatic number identification) Also known as caller ID. Listed phone number of an incoming voice call..
Setlabel should not be expected to update the MAX interface until after the Onanswer event occurs.
A label cannot be set for an agent who has not yet accepted the contact.
The label set in a chat script will not be populated in agent application until the contact has sent their first message.
Setlabel allows the contact information (above the skill name in the agent application) to be replaced with a custom string.