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Automatically sends a reply message to the email sender. |
Supported Script Types
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Properties
| Property | Details |
|---|---|
| Message | The text that is sent when this action executes (directed towards the selected target). This field can consume variables. |
| IncludeOriginalMsg |
True or False. True causes the original message to be appended to the reply text. It uses a familiar standard style which includes the original message header. |
Branches
| Branch | Details |
|---|---|
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OnError |
Path taken when the action fails to execute properly. |
Tips & Tricks
- The recipient address is taken directly from the original message header.
- Use caution when using the Reply action with CXone emails that have a point of contact email address as the From address. Doing this will cause a repetitive loop.
- Reply is a terminal event (meaning it ends that contact).