Remvalue

Removes a specific list value that was previously stored using Putvalue.

Supported Script Types

Related Actions

These database, table, or list actions store and retrieve data in a database table in order to make the data accessible to other scripts; it behaves like a list of fields or values. Use them for storing multiple values, or values needed further along in other scripts. The values are listed in a table temporarily from 1 hour to 168 hours (7 days). The default TimeToLive (TTL) is 24 hours; however, you can manually remove (delete) the data to maintain complete control within your scripts.

These actions utilize a unique data type that can only be accessed using the appropriate Studio actions: Putvalue, Getvalue, Remvalue, Getlist, and Clearlist. The data are not accessible any other way. Users cannot get to this database and use it, regardless of their permissions.

Notes:

If several variables need to be accessed by other scripts/contacts, a database is generally the best solution.
Non-persistent public variables can be shared by other scripts/contacts throughout the life of the script that sets those variables. The variables are automatically cleaned up once they are released.

Properties

Property	Details
Scope	Select the level that the values this action handles are visible to other contacts. Only contacts that share the same scope will be able to access the same data. Options are: Business Unit High-level organizational grouping used to manage technical support, billing, and global settings for your CXone environment (Tenant) Campaign A grouping of skills used to run reports. Skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge Point of Contact The entry point that an inbound contact uses to initiate an interaction, such as a phone number or email address. The Scope you select must match the Scope set in all other list actions that you include in your script. The list actions are Putvalue, Getvalue, Remvalue, Getlist, and Clearlist. Even when the Name of the list is the same, they will not be recognized if the Scope settings do not match.
Name	The used to identify the value. This can be any name or number. Names are not case sensitive. When the value is retrieved using Getvalue, Name must be the same. If the Name property does do not match, they will not recognize each other, even if the Scope setting is the same.
Value	The value or data to be removed from the list.
Occurrence	Select an option to define which occurrence of Value to remove if there's more than one instance of that Value. First Last All When multiple values of the same name are stored, they create a list. To remove from the end of the list, set Occurrence to Last. To remove from the start of the list, set Occurrence to First.

Branches

Branch	Details
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined.
NotFound	Path taken if a data value is not found in the call suppression table and therefore the call should be made.