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Removes prospective contacts from a Personal Connection skill |
Supported Script Types
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| Phone |
Properties
| Property | Details |
|---|---|
| ProspectsToRemove | A dynamic data object representing the prospects to remove from the Personal Connection platform. Adding a prospect is an array of records as dynamic data objects. Removing them is the same format. |
| SourceName | The name of the source where the records originated. Provides a logical grouping of records within the system. |
| Results | A dynamic data object containing the results of the action executing. |
Branches
| Branch | Details |
|---|---|
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Default |
Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined. |
| OnError | Path taken when the action fails to execute properly. |
Tips & Tricks
- Remove Prospects is for use with Proactive XS only.
- Call Remove Prospects before checking the leads back in to a CRM
Third-party systems that manage such things as contacts, sales information, support details, and case histories. system.
Phone Script Example Using Remove Prospects
In this sample script, Remove Prospects is used to remove the contacts from CXone for dialing purposes.
The script below is the same example used on the Create Prospects page, but for the purposes of this topic, the same partial script is used to show the Remove Prospects action.
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