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Records only the agent side of a phone interaction as an MP3 file. This action can be used in both inbound and outbound phone scripts in a variety of ways. For example, you might add it so that, if the contact declines full recording of the call, the agent portion can still be recorded for quality assurance or compliance reasons. |
Supported Script Types
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| Phone |
Properties
RecordAgentOnly has no user-configurable properties.
Branches
| Branch | Details |
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Default |
Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined. |