|
Performs specific tasks when a contact is answered by a live agent or a called party, for example, when the called party picks up the phone, you can log the contact. |
Supported Script Types
Properties
| Property | Details |
|---|---|
| SkillNameVar | The name of the variable to receive the name of the current  Used to automate delivery of interactions based on agent skills, abilities, and knowledge. Default: SKLNAME |
| AgentFirstName | The name of the variable to receive the first name of the agent who answered the contact. Default: FIRST |
| AgentLastName | The name of the variable to receive the last name of the agent who answered the contact. Default: LAST |
| AgentID | The variable to receive the Agent ID of the agent who answered the contact. Default: AGENTID |
Branches
| Branch | Details |
|---|---|
|
Default |
Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined. |
Tips & Tricks
- Onanswer is an event.
- Any script execution that may have been occurring before the contact was answered will be terminated. The script will resume from Onanswer, otherwise, the script will be suspended.
- The Onanswer event is not triggered until the called party (agent or contact) answers the phone.
- When the contact center agent answers a call, a marquee or screen pop could display.
Phone Script Example Using Onanswer
In this example, the system places a call, plays a message, and then the script hangs up the call. Additionally, when the call is answered, the Onanswer event triggers the call to be logged.
Would you like to download this script?