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Allows a script to pass metadata to CXone Recording. Metadata must be taken from a DynamicData object. |
Supported Script Types
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| Phone |
Properties
| Property |
Description |
| KeyValuePairs
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Determines from which DynamicData object metadata will be taken to pass along to CXone Recording. Metadata must be defined as key-value pairs in a DynamicData object within a Snippet action. |
Branches
| Branch |
Description |
| Default
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Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined.
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In this example script, after the call is answered, the Snippet action creates a DynamicData object with several custom fields and passes the dynamic object to MCR Meta Data. Then, when the call disconnects, MCR Meta Data passes these custom fields to CXone Recording to be included as metadata with the recording.
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