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Allows you to start or stop recordings through CXone Recording if you have the application enabled for your tenant. You can record both the IVR Automated phone menu that allows callers to interact through voice commands, key inputs, or both, to obtain information, route an inbound voice call, or both. interaction and/or calls. See the Manage Recordings page for more information. |
Supported Script Types
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| Phone |
Properties
| Property | Details |
|---|---|
| Record | Start or Stop |
| Recording Type |
IVR—Determines the recorder to record the IVR interaction. Also tags this segment as an IVR recording in the search functionality. DTMF tones are recorded in IVR for CXone Recorder, but not on live agent calls. Call—Determines the recorder to record an existing or upcoming call with an agent. This could be used to set calls to be recorded on-demand. |
| UseRecordingStatementId |
True / False Determines whether or not a statement can be recorded, either within the IVR or initiated by an agent through MAX. |
Branches
| Branch | Details |
|---|---|
| Default | Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined. |
Tips & Tricks
This action is specific to CXone Recording. Logcall is specific to the built-in ACD recorder.