|
Initiates email logging. |
Supported Script Types
|
Properties
| Property | Details |
|---|---|
| LogAttachments | Select true or false. If True attachments of the email will also be logged. |
| AttachTTLDays | The number of days the file server keeps the attachments before being automatically deleted. This is unused if the LogAttachment property is set to False. |
| LogRawEmail | Select true or false. True saves the .eml file in addition to the separate fields stored in the DB. The raw email is a MIME encoded email which is exactly what is received from the remote email server. The raw file includes the original headers and encoding structures. |
| RawEmailTTLDays | The number of days the file server will keep the .eml file before being automatically deleted. This is unused if the LogRawEmail property is set to False. |
Branches
| Branch | Details |
|---|---|
|
Default |
Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined. |
Tips & Tricks
- The log file is also available in the Contact History Report in CXone.
- The Logemail action initiates email logging. The contact will be saved in the following folders and files types:
- MailLog folder
- .eml file