GetSkillInfo

Retrieves information of all or any Personal Connection skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge in the tenant High-level organizational grouping used to manage technical support, billing, and global settings for your CXone environment.

Supported Script Types

Properties

Property	Details
SkillList	(OPTIONAL) This field accepts a list of specific ACD Skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge (either CXone or third-party) for which the user will check states. If not populated, the action returns all active (not deactivated) Personal Connection Skills for the tenant. An example of the list of CXone Skills using the default delimiter appears as shown below: 73117 | 159842 | 123858, etc.Because External Skill Identifiers can be in any number of different formats, a sample list is not provided.
IsInContactSkillList	This determines whether the supplied list of skill Identifiers are CXone Skill numbers or external (3rd-party) skill identifiers. If True is selected and a non-CXone skill is supplied, the action will treat the supplied skill as invalid. CXone skills are integers only, where 3rd-party identifiers are treated as strings.
SkillListDelimiter	The delimiter to use when separating the list of skills; default is a | (pipe).

Output Properties

Property	Details
Result (out)	A dynamic data object containing the results of the action executing.

Branches

Branch	Details
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined.
OnError	Path taken when the action fails to execute properly.
InvalidSkills	Path taken if one or more Skills Used to automate delivery of interactions based on agent skills, abilities, and knowledge are found to be invalid.

Tips & Tricks

• GetSkillInfo is for use with Proactive XS only.
• Scripters can also use GetSkillInfo to determine the value of any number of attributes for a Skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge prior to performing any action with that information in Studio.

Phone Script Example GetSkillInfo

The script below is in sync with all contacts that are being checked in.

Click here to view the full expression value of IF (at the bottom of the script above).

Click here to view the Snippet Properties of the script above.

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