Email

Generates a new email.

Supported Script Types

Property	Details
MailServer	This property defaults to a built-in mail server listed as Automatic.
SenderName	The name of the sender.
SenderAddress	The email address of the sender. The address is not required to be valid, but it must have @niceincontact.com as the domain. If this action does not have a sender address, the email will not be sent.
Recipient	The email address to receive the message.
CCRecipient	The email address(es) for the carbon copy recipient(s).
Subject	The subject of the email. If a subject is not entered, the email will not be sent.
Body	The content of the message to be sent to the recipient.
HTML	This property is optional. The HTML code of the body of the document. If the recipient's mail reader is not capable of showing HTML, they will see the plain Body text.
Attachments	Lists the filenames of the attachments for the message using a semicolon between the names of each attachment. Files that you want to send must be uploaded previously through CXone Click the app selector and select ACD. Click Browse ACD Files.). The path must be clearly defined in this property. For example, \CallLog\12345678.wav.
ErrorMsgVar	The name of a variable to receive the mail server response text in case of an error.

Branch	Details
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined.
OnError	Path taken when the action fails to execute properly.
OnInvalidFormatEmail	Path taken when the email content is in an invalid format.

The maximum number of outbound emails that a specific tenant High-level organizational grouping used to manage technical support, billing, and global settings for your CXone environment can generate is 2000 per hour.
Attachments must be stored in your business unit directory or a sub folder.
Even though scripts can only handle one media type A medium, such as voice, email, and chat, through which a contact connects with an intended recipient. of contact, an email may be generated in any type of media script.