Dtmf

DTMF (dual-tone multi-frequency) is the signal generated when pressing a phone's number keys. This action plays those touch-tones.

Supported Script Types

Phone

Property	Details
DigitSequence	The series of digits that CXone should play. Any of the following digits may be used: 0123456789#*. Also, two characters allow for pauses in between pulses: a comma (,) represents a short pause and a period (.) represents a long pause.
ToneDurationms	The length of time each tone should be played (in milliseconds). The default is 120.
ToneSpacingms	The length of time to wait between each tone (in milliseconds). The default is 120.

Branch	Details
Default	Path taken unless the script meets a condition that requires it to take one of the other branches. It is also taken if the other branches are not defined.

DTMF tones can be used by some systems to automate specific feature sets. For example, a script can be written that traverses a known IVR Automated phone menu that allows callers to interact through voice commands, key inputs, or both, to obtain information, route an inbound voice call, or both. system. The correct sequence of DTMF tones can be played at appropriate intervals A period between points, limits, or events, such as dates or times. so that an agent doesn't have to manually go through the process.
Another use for this action may be to dial into a PBX Internal telephone network that manages an enterprise's incoming, outgoing, and internal voice calls. system and enter a party's extension. The Dtmf action can play a sequence of DTMF audio tones simulating the touch tones on a phone.
DTMF can be sent through tones on the audio signal or via SIP Messaging – you may not actually hear audible tones depending on what system you are using to generate the DTMF. Note that CXone can consume both.
Changing the ToneDurationms parameter makes it more apparent that tones are actually being sent through.
You can use this basic script to test DTMF tones.