Checkopen

Configures the days and hours your business is open and closed. After verifying the hours and days a contact has come in, the contact will be routed down the appropriate branch.

Supported Script Types

Properties

Branch	Details
OpenTime	Military time cannot be used as a format for these fields. Verify your tenant High-level organizational grouping used to manage technical support, billing, and global settings for your CXone environment time zone with CXone. Also, if you use the Timezone action, verify that the time zone in the Time Zone property corresponds to the time you configure in this screen. Enter the hours your business will be open. The default time is 8:00 a.m
CloseTime	Enter the hours your business will be closed. The default time is 5:00 p.m. Verify your business unit time zone with CXone. Also, if you use the Timezone action, verify that the time zone in the Time Zone property corresponds to the time you configure in this screen.
DaysofWeek	Enter the days you want associated with the specified Open Time and Close Time. The Days of Week are displayed as numbers. Sunday is represented as 1 and Saturday is represented as 7. The default value is 2,3,4,5,6 - which is Monday through Friday.
Holidays	Enter the holidays your business will be opened and closed. The format of MM/DD or MM/DD/YYYY. The default is 12/25 for Christmas and 1/1 for New Year’s Day.
IgnoreWeekdays	The value for this checkbox is either True or False. The default is False, but when the value is True, the Open Time, Close Time, and Week Days values will be ignored.
IgnoreHolidays	The default is False, but when the value is True, the values specified in the Holidays will be ignored.
DateTimeValue	Used to test complex rules involving multiple Checkopens for times that are outside normal working hours. Enter the custom date/time that will be used in the comparison in the following format: MM/DD/YYYY HH:MM AM or MM/DD/YYYY HH:MM PM.

Branches

Branch	Details
Open	Path taken if the current date and time match the specified criteria for being open.
Closed	Path taken if the current date and time fall outside the specified criteria for being open.

Tips and Tricks

• The Checkopen action verifies the following 3 date/time criteria when the Checkopen action is triggered:
  • the current time of day to verify whether your business is opened or closed. The time zone is determined by your business unit or a Timezone action. The Timezone action must be placed before each Checkopen, regardless if a Timezone was already placed earlier in the script, such as in front of an Hours action. Failing to add a Timezone action before each Checkopen results in the hours being checked against the Business Unit time zone defined in CXone.
  • the current day of the week to verify whether your business is opened or closed on a weekday or weekend.
  • the current day is a pre-specified holiday to determine whether or not your business is open or closed