An Outbound Offering disposition
Result that the agent or system assigns to the contact when the interaction ends. can be created to trigger some kind of follow-up behavior following an outbound offering contact.
The report data does not automatically appear. Make sure you click Run Report to generate the report data in the interface.
This report has been enhanced with the descriptions for the disposition codes and has also been augmented with the related agent disposition and description. Attempt history will also be available through the drill down selection for each record.
Outbound Offering dispositions are used for reporting purposes but also define how the project will treat a lead after an agent ended the call. The Outbound Offering Disposition report eliminates the need for customers to go to the Outbound Offering Manager for this information.
Columns
| Column | Description |
|---|---|
| Contact_ID | Dynamic Business Unit column |
| First Name | Dynamic Business Unit column |
| Last Name | Dynamic Business Unit column |
| Title | Dynamic Business Unit column |
| Telephone Number | Dynamic Business Unit column |
| Product | Dynamic Business Unit column |
| Notes | Dynamic Business Unit column |
| TZ_lower | Timezone Lower Bound - column name for timezone management earliest time to call |
| TZ_upper | Timezone Upper Bound - column name for timezone management latest time to call |
| Retry_TS | Retry Timestamp – the time at which the retry should be attempted. Times are stored in OLE time format – converters can be found online |
| Switch_Result | Switch Results Column - Outbound Offering results of an attempted call (such as busy or disconnected numbers) |
| Switch_Result_Description | Description of switch result |
| Agent_Result | Agent Result - agent results of a call (such as Do Not Call [DNC] or success). Depending on your Agent interface many options may not be available to your agents |
| Agent_Result_Description | Description of agent result |
| Disposition_ID | Disposition ID assigned by the platform and mapped from the Agent_Result |
| Disposition_Description | platform Disposition Description that matches the Disposition ID |
| Result_TS | Result Transaction Timestamp – the last timestamp of a result. Times are stored in OLE time format – converters can be found online |
| Retry_Count | Retry Count – the number of times a contact has been retried |
| Retry_Username | Retry Agent ID – the user name of the agent who should take the retry |
| Result_TS1 | Result Transaction Timestamp – the last timestamp of a result. Times are stored in OLE time format – converters can be found online |
| Retry_Index | Multi Number Retry – if multiple numbers are included in the campaign which number to use for the retry |
| Retry_Number | Callback Number – the number to be used for the callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. if a number other than the dialed number should be used |
| Complete_TS | Complete Timestamp – the time that the contact is marked as complete. Times are stored in OLE time format – converters can be found online |