Use the Contact Detail Report to view the current status of the records loaded to be called. This report is valuable because it enables the supervisor to determine the quality of the list without having to export the calling file.
Columns
| Column | Description |
|---|---|
| Prospective ContactID | Internal ID that is assigned upon upload; used internally only and may be removed from the report in the future. |
| SkillNo | Numeric value for the assigned  Used to automate delivery of interactions based on agent skills, abilities, and knowledge |
| SkillName | Description for the assigned Skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge |
| Desc | The name of the phone field associated with the contact number dialed. See Create Custom Fields for instructions for creating a phone field. |
| ContactID | Internal reference ID for each interaction with the customer. There can be multiple contact IDs A unique numerical identifier assigned to each contact. in a single conversation based on transfers and other interactions. |
| PhoneNumber | Phone number dialed. |
| Customer Lead External Unique ID | Customer's unique identifier for the record. |
| Target Agent | The agent ID of the agent delivered the call. |
| Target Agent Name | The name of the agent delivered the call. |
| Priority | Priority Skill-based designation of the importance of contacts that determines delivery order. assigned to the Skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. |
| Attempts | Number of attempts made on the record. |
| Created Date | Date on which the record was created. |
| Expiration Date | Date on which the record should no longer be called. |
| First Attempt | Date on which the first attempt was made within the reporting period |
| Last Attempt | Date on which the last attempt was made within the reporting period. |
| Last Agent Touch | The numeric ID for the last agent to handle the record. |
| Agent Name | The agent name associated with the last agent. |
| Team Name | The team to which the agent is associated. |
| Is Final | Yes or No. Indicates if the record has been finalized or not. |
| Finalization Reason | The selected outcomes that indicates a final result. |
| Disposition | Numeric value for disposition Result that the agent or system assigns to the contact when the interaction ends. assigned or selected. |
| Disposition Description | Description for the disposition Result that the agent or system assigns to the contact when the interaction ends. that has been assigned or selected. |
| Disposition Classification | BodyD-Column1-Body2">Positive, negative, or other. |
| Amount | Amount entered that is tied to a positive outcome. |
| Call Duration | From the moment of answer to the disconnect. Does not include After Call Work, Preview Time, or Wait Time. |
| Delivery Type | Dialing method; e.g., preview, predictive, agentless. |
| Delivered Confirmation Req. | Whether or not the agent is required to accept or reject the call. This includes callbacks Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue., since Personal Connection delivers callbacks as confirmation required. |
| Delivered Compliance Record | Whether or not compliance is required for the call. |
| Caller ID Used | The phone number displayed for your organization when the dialer attempted to call the contact. See Change the Caller ID by Record for instructions for changing the caller ID the contact sees when you contact her. |
| Delivered As Callback | Whether or not the attempt was a requested callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue.. |
| Delivered Agent Specific | Whether or not the attempt was a requested callback. |