Report source: DW
Report refresh rate: 10 seconds
This report shows the total duration of time that agents were logged in during a selected date range. Using time card data, you can accurately track the your employee's hours. This data is especially useful if your employees are working remotely.
Columns
| Column | Description |
|---|---|
| Agent Name (ID) | The Agent name and ID number assigned in the platform. This is a unique value identifying the agent. |
| Agent Session | Unique system-generated session ID. |
| Login Date | Date the agent logged into the system. |
| Logout Date | Date the agent logged out of the system. If the agent is currently logged in and working, the value here will indicate the most recently logged change in the agent’s state. This report is not designed to be used for real-time data. |
| Duration | The total length of time the agent was logged into the system. |