Report source: DW
Report refresh rate: 5 minutes
The Agents by Team report displays a complete list of teams and the agents assigned to those teams.
This report allows you to see how your agents are allocated to your teams. By having this high-level overview of your organization, you'll be able to better determine if you need to make changes to the structure.
Columns
| Column | Description |
|---|---|
| Team Name (ID) | The team name and ID number. This is a unique value identifying the team. |
| Agent Name (ID) | The contact center agent's name and ID. This is a unique value identifying the agent. |
| Last Login | The last time the agent logged in to the agent application. |
| Skill Count | The number of  Used to automate delivery of interactions based on agent skills, abilities, and knowledge assigned to an agent. |