List of PoCs Expanded Data Download Report

Required role: Admin

The List of PoCs Expanded data download report displays points of contact you can view, including the ID, point of contact, description, current status, associated script, and the media type A medium, such as voice, email, and chat, through which a contact connects with an intended recipient..

Select Report Option

See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.

Contact_Code	The unique, system-generated ID of the point of contact.
Contact_Name	The point of contact value or description, such as the phone number or email address.
Description	The label associated with the point of contact.
Status	Whether the point of contact is currently active (CURR) or inactive (DISC).
Default_Skill_No	The unique, system-generated ID of the skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge associated with the point of contact.
Skill_Name	The name of the point of contact's defaultskill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.
Script_Name	The path and name of the script assigned to the point of contact.
Media_Name	The media type or channel A way for contacts and agents to interact, such as voice, email, chat, social media, and so on. of the point of contact.