List of Media Data Download Report

Required role: Admin

The List of Media data download report displays a list of all media types A medium, such as voice, email, and chat, through which a contact connects with an intended recipient. available. It is a reference for other reports that include a Media_Type field.

Select Report Option

See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.

Columns

Media_Type	The type of media used. The options include the following: Email Fax Chat Phone call Voicemail Work item Customizable method of delivering contacts to an agent via Studio scripts. SMS Social Digital
Media_Name	The media type or channel A way for contacts and agents to interact, such as voice, email, chat, social media, and so on..
Status	Whether the media type is currently active or inactive .