List of Agents Data Download Report

Required role: Admin

The List of Agents data download report returns a list of all agents you can access and includes the agent name, ID, and team ID.

An example of the List of Agents data download report output.

Select Report Option

See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.

Columns

Agent_No

The unique, system-generated ID of the agent.

Agent_Name

The name of the agent as displayed in the agent's NICE CXone user profile.

Team_No

The unique, system-generated ID of the team to which the agent belongs.