List Inventory All Attempts Data Download Report

The unique external ID assigned to the record in the calling list.

The unique, system-generated ID of the calling list from which the record came into the system.

The name of the calling list from which the record came into the system.

The unique ID of the contact record the system assigns on calling list upload for internal use.

The unique, system-generated ID of the contact interaction.

The unique ID assigned to the contact record in the calling list.

The mail phone number of the contact as specified in the calling list.

The date and time the contact was last called. It follows the format MM/DD/YYYY HH:MM, military time.

The amount of time in seconds that the call to the contact lasted.

The ID of the system disposition Result that the agent or system assigns to the contact when the interaction ends. assigned to the contact. See System Disposition Values for a full list of possible system dispositions.

The name of the system disposition assigned to the contact. See System Disposition Values for a full list of possible system dispositions Result that the agent or system assigns to the contact when the interaction ends..

The unique ID associated with the disposition Result that the agent or system assigns to the contact when the interaction ends. assigned to the contact. For a list of system disposition codes and their associated dispositions, see System Disposition Values.

The name of the disposition Result that the agent or system assigns to the contact when the interaction ends. assigned to the contact. For a list of system disposition codes and their associated dispositions, see System Disposition Values.

The unique, system-generated ID of the agent who handled the contact. If more than one agent handled the contact, it is the ID of the last agent to handle the contact.

A boolean value indicating whether the record requires compliance (TRUE) or does not require compliance (FALSE).

A boolean value indicating whether the record requires the agent to accept or reject the call (TRUE) or does not require agent acceptance to dial (FALSE).

The delivery mode of the contact, if the contact requires compliance. If ComplianceRecord is TRUE, it is one of the following:

• None — The system does not deliver the contact because it requires compliance.
• ClickToCall — The agent must click a button to dial contacts that require compliance.
• ManualDialWithKeypad — The agent must manually dial contacts the require compliance.
• ManualDialWithKeypadAutoCorrect — The agent must manually dial contacts that require compliance but the system automatically corrects the number if the agent enters it incorrectly.
• DialOutsideinContactNetwork — The agent must call contacts that require compliance outside the platform.

The name of the skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge to which the calling list, and the contact record, is assigned.

The phone number at which the dialer will attempt to call the contact.

The medium with which the dialer will attempt to contact the contact.

The phone number the contact will see associated with your contact center on the caller ID.

A boolean value indicating whether the contact was, or will be, delivered as a priority Skill-based designation of the importance of contacts that determines delivery order. contact (TRUE) or not (FALSE).

A boolean value indicating whether the contact was, or will be, delivered as a callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. (TRUE) or not (FALSE).

A boolean value indicating whether the contact was, or will be, delivered as an agent-specific callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue. (TRUE) or not (FALSE).

If the contact requested a callback Holds a customer's place in queue and automatically calls the customer when they move to the front of the queue., the date and time at which system will begin attempting to call the contact back. It follows the format MM/DD/YYYY HH:MM, military time.

A code associated with the media type the dialer must use to attempt the contact. The numbers indicate the following:

• 1 — Phone call

The ID of the agent an interaction was originally delivered to.