Digital Agent Set for Voice

The Digital Agent Set for Voice data download report lets you see which Digital First Omnichannel digital agents An agent who handles digital interactions, such as those on email, chat, social, messaging, and SMS channels. were assigned at least one voice ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge during a given billing month. It lists all digital agents, indicating which ones also have a voice ACD skill. The report lists the date during the given billing period that each agent was assigned a voice ACD skill. When the date is the first day of the billing month, the agent may have originally been assigned a voice ACD skill during a previous month.

An example of the Digital Agent Set for Voice report.

This report is for use with Digital First Omnichannel. For more information about this product, ask your CXone Account Representative.

Select Report Option

See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.

AgentID	The unique ID of the agent.
AgentName	The name of the agent.
BusinessUnitID	The ID of the to which the agent belongs.
AgentConfigForVoice	Indicates whether the agent is currently assigned a voice ACD skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge.
BillingMonth	The first day of the billing month.
DateUpdatedToVoice	The date the agent was given a voice skill Used to automate delivery of interactions based on agent skills, abilities, and knowledge. If the date is the first day of the billing month, the agent was updated on that date, or was updated with a voice skill in a previous billing month. No date means the agent does not have a voice skill.