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Contacts with Disposition Notes Data Download Report

Required role: Admin

The Contacts with Disposition Notes data download report displays a list of all contacts who entered the system in the specified time period, including the contact ID A unique numerical identifier assigned to each contact., master contact ID The master or parent ID for one or more related contacts. A new master contact ID will be assigned if a contact has been transferred 3 or more times., the date and time the contact entered the system, the agent and team that handled the contact, the disposition Result that the agent or system assigns to the contact when the interaction ends. set, and any disposition notes the agent wrote.

An example of the Contacts with Dispoition Notes data download report output.

Select Report Option

See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.

Columns

Contact_ID	The unique, system-generated ID of the contact interaction.
Master_Contact_ID	The unique, system-generated ID of the master or parent of the contact interaction. The master contact ID A unique numerical identifier assigned to each contact. can be parent to many contact IDs. A new master contact ID will be assigned if a contact has been transferred 10 or more times.
Start_Date	The date within the specified time period on which the contact entered the system or had valid activity. It has a format of MM/DD/YYYY.
Agent_No	The unique, system-generated ID of the agent who handled the contact. If more than one agent handled the contact, it is the ID of the last agent to handle the contact.
Agent_Name	The name of the agent who handled the interaction as displayed in the agent's NICE CXone user profile. If more than one agent handled the interaction, it is the name of the last agent who handled the interaction.
Team_No	The unique, system-generated ID of the team to which the last agent who handled the contact belongs.
Team_Name	The name of the team to which the last agent who handled the contact belongs.
Disp_Code	Disposition_Code The unique ID associated with the disposition Result that the agent or system assigns to the contact when the interaction ends. assigned to the contact. For a list of system disposition codes and their associated dispositions, see System Disposition Values.
Disp_Name	The name of the disposition Result that the agent or system assigns to the contact when the interaction ends. assigned to the contact.
Disp_Comments	Comments the agent entered about the contact as part of setting the disposition Result that the agent or system assigns to the contact when the interaction ends..