Blocked Calls Data Download Report

Required role: Admin

The Blocked Calls report shows information about phone calls contacts attempted to place to your tenant High-level organizational grouping used to manage technical support, billing, and global settings for your CXone environment but which were blocked due to a lack of available ports. It includes the ID of the contact who placed the call, the date the blocked call occurred, the contact's phone number and the number the contact attempted to call.

Select Report Option

See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.

Columns

Contact_ID	The unique, system-generated ID of the contact interaction.
Blocked Date	The date and time on which the call was blocked. It follows the format MM/DD/YYYY HH:MM, military time.
ToAddress	The phone number the contact dialed when the call was blocked.
FromAddress	The phone number the contact dialed from when the call was blocked.