Agent Info Call Detail Data Download Report

Required role: Admin

The Agent Info Call Detail data download report displays a list of all agents, including the agent name, ID, and team.

An example of the Agent Info Call Detail data download report output.

Select Report Option

See Data Download Reports Reference for details about all options available in the Select Report Option section when you run a data download report.

Columns

Agent_Name

The name of the agent as displayed in the agent's NICE CXone user profile.

Agent_ID

The unique, system-generated ID of the agent.

Team_Name

The name of the team.