Skype for Business Connector collects contact and presence information from your Skype for Business directory and displays that information through the Dynamic Address Book functionality available in MAX, Agent for Salesforce, Agent for Oracle Service Cloud, or partner-provided integrations. It also allows you to sync the NICE CXone user state
The availability status of an agent. with your Skype for Business presence to better manage both channels A way for contacts and agents to interact, such as voice, email, chat, social media, and so on. of communication in your contact center.